Refund Policy

Thank you for shopping at Loftstylee. Please read our return and refund policy carefully before placing your order.

1. Return Eligibility & Time Window You may submit a return request within 30 calendar days after the date you receive your package. All returned items must be unused, undamaged, kept in their original packaging, and remain in resalable condition. Items with stains, scratches, missing accessories, or damaged packaging caused by customers will not be accepted for return.
2. Return Process To start your return:
3. Send an email to support@loftstylee.com with your order number, photos of the item, and your reason for return.
4. We will review your request and send you detailed return instructions.
5. After approval, ship the item back to our designated return address. Buyers are responsible for return shipping fees, unless the item arrived damaged, defective, or we shipped the wrong product.
6. Inspection & Refund Timeline Once we receive and inspect your returned goods, we will notify you of the refund approval. Approved refunds will be processed to your original payment method within 7–10 business days. The arrival time of the refund depends on your payment card issuer.
7. Non-Returnable Items Custom-made and personalized products cannot be returned. Damage caused by improper use, maintenance, or artificial destruction is not covered by our return policy.
8. Damaged, Defective or Incorrect Items If your product arrives broken, defective, or you receive the wrong item, please contact us within 7 calendar days after delivery and attach clear photos or videos as evidence. We will arrange a replacement or full refund for you at no extra cost.
9. Policy Updates We reserve the right to modify this return and refund policy at any time. Any changes will be posted on this page.